respin Casino & Sportsbook Data Care
This page describes what we collect when you use respin and how we keep that data protected. We at respin take your privacy seriously — your personal information, payment details, and account activity are encrypted and accessible only to authorised staff for legitimate operational purposes.
When you register on respin, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place a bet on Liga 1 or Champions League markets, we collect specific information to verify your identity, process your transactions, and comply with applicable regulations. We do not sell your data to third parties, and we do not use your information for marketing without your consent.
Our privacy practices are designed to be transparent. This document explains what data we collect, how we use it, who has access to it, and what rights you have over your information.
What Data We Collect on respin
Account Registration Information
We collect your full name, email address, phone number, date of birth, and residential address when you register on respin. We use this information to create your account, verify your identity, and comply with anti-money-laundering regulations. Your email and phone are used for account notifications, password recovery, and support communications.
Payment and Financial Data
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect transaction records including the amount, date, and payment method. We do not store your full payment credentials (card numbers, bank account numbers, or digital wallet passwords) on respin servers. Payment processing is handled by certified third-party gateways that encrypt this sensitive information.
We retain transaction records for accounting, dispute resolution, and regulatory compliance. These records are encrypted and accessible only to authorised finance and compliance staff.
Account Verification Documents
Before your first withdrawal, we request identity verification documents (government-issued ID) and address verification (utility bill or official mail). We scan and store these documents securely in encrypted form. We use them only to verify your identity and comply with financial regulations. We do not share these documents with third parties except as required by law.
Gameplay and Betting Activity
We record your gameplay history — which games you play, bet amounts, outcomes, and timestamps. This data is stored in your account transaction history and is accessible to you at any time. We use this data to detect fraud, investigate disputes, and ensure fair gameplay. Your betting activity on Liga 1, Piala Indonesia, or Champions League markets is recorded for settlement and audit purposes.
Technical and Device Information
We collect information about your device and internet connection — IP address, browser type, operating system, and device identifiers. We use this data to detect fraud, prevent account takeover, and optimise respin performance. We do not use this data to track your location or activity outside respin.
Cookies and Tracking
We use cookies to maintain your login session, remember your preferences, and analyse how you use respin. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may affect respin functionality. We do not use cookies to track you across other websites.
We at respin believe your data belongs to you. We protect it, use it only for legitimate purposes, and give you control over how it is handled.
How We Use Your Data
Account Management and Service Delivery
We use your data to create and manage your respin account, process deposits and withdrawals, settle bets, and provide customer support. Your account information is used to verify your identity, prevent fraud, and comply with regulations. We use your email and phone to send account notifications, transaction confirmations, and support responses.
Fraud Detection and Security
We analyse your account activity to detect suspicious patterns — multiple failed login attempts, unusual betting behaviour, or rapid deposits and withdrawals. We use this analysis to protect your account and prevent fraud. If we detect suspicious activity, we may temporarily restrict your account and contact you to verify your identity.
Regulatory Compliance
We use your data to comply with financial regulations, anti-money-laundering laws, and tax requirements. We may be required to share your information with government authorities, financial regulators, or law enforcement if legally compelled. We will not disclose this unless required by law.
Service Improvement
We analyse aggregated, anonymised data to understand how respin is used and identify areas for improvement. This analysis does not identify you personally; we remove identifying information before analysis. We use these insights to improve game performance, add new features, and enhance user experience.
Third Parties and Data Sharing
Payment Processors
We share payment information with certified payment processors to process your mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank deposits. These processors are contractually bound to protect your data and use it only for payment processing. We do not control their privacy practices; you should review their privacy policies separately.
Identity Verification Providers
We share your identity documents and personal information with third-party verification providers to confirm your identity and address. These providers are contractually required to protect your data and delete it after verification is complete. We do not share this information with any other third parties.
Legal and Regulatory Authorities
We may disclose your information to government agencies, financial regulators, or law enforcement if legally required. We will comply with valid legal requests and will not disclose information unless compelled by law.
Service Providers
We use third-party service providers for hosting, data backup, and customer support. These providers are contractually bound to protect your data and use it only for the services we have contracted them to provide. We do not share your data with service providers for their own marketing purposes.
No Sale of Data
We do not sell your personal information to third parties. We do not share your data with marketing companies, data brokers, or advertisers. Your information is used only for respin operations and regulatory compliance.
Your Rights and Data Protection
Access and Correction
You have the right to access your personal data and request corrections if information is inaccurate. You can view and update your account information in your respin account settings. If you need assistance, contact our support team and we will provide your data or make corrections.
Data Deletion
You may request deletion of your account and associated data. We will delete your account and personal information, though we may retain transaction records as required by law for regulatory and dispute-resolution purposes. Contact our support team to request account deletion.
Data Portability
You have the right to request a copy of your data in a portable format. We will provide your account information, transaction history, and other personal data in a standard format. Contact our support team to request a data export.
Opt-Out of Marketing
We do not send marketing emails or promotional messages without your consent. If you receive marketing communications and wish to opt out, you can unsubscribe using the link in the email or contact our support team.
Data Security
We protect your data using industry-standard encryption, secure servers, and access controls. Your password is hashed; we never store it in plain text. Payment information is processed through certified gateways. We conduct regular security audits and maintain backup systems to prevent data loss.
International Data Transfer
Our servers may be located outside your jurisdiction. By using respin, you consent to your data being transferred to and processed in other countries. We apply the same data protection standards regardless of server location.
We are committed to protecting your privacy and operating transparently. If you have questions about how we handle your data, contact our support team in English.
Contact and Support
If you have questions about our privacy practices, wish to exercise your data rights, or have concerns about how we handle your information, contact our support team. We are available in English via live chat, email, and in-app messaging.
We may update this privacy policy at any time. Changes are effective immediately upon posting. Your continued use of respin constitutes acceptance of updated privacy practices. We recommend reviewing this policy periodically to stay informed of any changes.